Sales Policy

Effective Date: January 15, 2025

At Opal Shinee, we are committed to providing a seamless and transparent shopping experience. This Sales Policy outlines the terms and conditions governing your purchases on www.opalshinee.com. By placing an order with us, you agree to the policies outlined below.

1. Pricing

  • Current Prices: All prices displayed on our website are listed in U.S. Dollars (USD) and are subject to change without prior notice.
  • Promotions: Discounts, sales, and promotional pricing are valid only for the specified period and cannot be applied retroactively to past purchases.
  • Tax Calculation: Applicable taxes will be calculated at checkout based on your shipping destination.

2. Payment

We offer secure payment options to make your shopping experience convenient and safe. Accepted payment methods include:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Pay securely using your PayPal account.
  • Apple Pay and Google Pay: Fast and hassle-free checkout using your mobile wallet.

Payments must be made in full at the time of purchase. Orders will not be processed until payment is successfully completed.

3. Order Confirmation

  • Order Acknowledgment: After placing an order, you will receive a confirmation email containing your order details, payment information, and an estimated delivery date.
  • Acceptance of Order: The confirmation email is not a guarantee of acceptance. We reserve the right to decline or cancel any order for reasons including but not limited to:
    • Payment authorization failure.
    • Product unavailability.
    • Inaccurate or incomplete order information.

In the event your order is canceled, you will be notified promptly, and any charges incurred will be refunded.

4. Shipping

For detailed shipping policies, please refer to our Shipping Policy.

  • Shipping Areas: We currently ship to all states within the United States and select international locations.
  • Shipping Costs: Shipping fees are calculated at checkout based on the weight, size, destination, and selected shipping method.
  • Delivery Estimates: Shipping times vary by location and shipping method. While we strive to meet estimated delivery dates, delays caused by carriers, weather, or customs are beyond our control.

5. Cancellations

  • Cancellation Window: Orders may be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
  • How to Cancel: To request a cancellation, please contact us immediately at contact@opalshinee.com or (207) 512-8123.
  • Post-Shipment Cancellations: Once an order is shipped, cancellations are no longer possible. You may return the item under our Refund and Returns Policy.

6. Product Availability

  • Stock Limitations: All products are subject to availability. If an item is out of stock after you place an order, we will notify you promptly and provide options for substitution or refund.
  • Pre-Orders: Items marked as “pre-order” will be shipped as soon as they become available. Estimated delivery dates will be provided at the time of purchase.

7. Refunds and Returns

For information on how to return an item or request a refund, please refer to our Refund and Returns Policy.

8. Promotions and Discounts

  • Promo Codes: Promotional codes must be applied at checkout and cannot be added after the order is placed.
  • Exclusions: Discounts and promotions may not apply to gift cards, sale items, or custom orders unless otherwise specified.
  • Right to Modify: We reserve the right to cancel or modify any promotional offer without prior notice.

9. Customer Responsibilities

  • Accurate Information: Customers are responsible for ensuring that all order details, including shipping addresses and contact information, are accurate.
  • Customs and Duties: For international orders, customers are responsible for paying any applicable customs duties, taxes, or import fees.

10. Limitation of Liability

  • No Liability for External Factors: Opal Shinee is not responsible for delays, damages, or losses caused by third-party shipping carriers, weather conditions, or customs clearance.
  • Total Liability: Our liability for any claim related to a purchase is limited to the cost of the product in question.

11. Governing Law

This Sales Policy is governed by and construed in accordance with the laws of the State of Maine, United States. Any disputes arising from this policy will be resolved in the courts of Maine.

12. Contact Us

If you have any questions or need assistance, please contact us:

Thank you for choosing Opal Shinee. We are dedicated to delivering exceptional products and an enjoyable shopping experience.