Payment Policy

Effective Date: January 15, 2025

At Opal Shinee, we aim to make your shopping experience secure, convenient, and hassle-free. This Payment Policy outlines the accepted payment methods, security measures, and procedures for handling payment-related issues. By making a purchase on www.opalshinee.com, you agree to the terms described below.

1. Accepted Payment Methods

We accept the following payment options to provide flexibility and convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: A secure and trusted payment option for quick checkout.
  • Apple Pay and Google Pay: Mobile wallet solutions for seamless one-click payments.
  • Gift Cards: Opal Shinee gift cards, redeemable for purchases on our website.

All payments must be made in U.S. Dollars (USD).

2. Secure Payment Processing

  • Encryption Technology: All transactions are processed using Secure Socket Layer (SSL) encryption, ensuring your payment information is protected during transmission.
  • Trusted Payment Gateways: We partner with industry-leading payment processors to safeguard your financial data.
  • No Storage of Payment Information: Opal Shinee does not store your credit card details or payment credentials on our servers.

3. Payment Confirmation

  • Order Confirmation: Once your payment is successfully processed, you will receive a confirmation email containing your order details, order number, and estimated delivery date.
  • Failed Transactions: If your payment fails due to incorrect details or insufficient funds, we will notify you immediately so you can resolve the issue.

4. Pricing and Currency

  • Currency: All prices on our website are displayed in U.S. Dollars (USD).
  • Taxes and Duties:
    • Applicable sales taxes will be calculated at checkout based on your shipping address.
    • For international orders, any customs duties or additional taxes are the responsibility of the customer.

5. Payment Disputes and Chargebacks

If you encounter any issues with your payment or believe there is an error:

  1. Contact Us First: Email us at contact@opalshinee.com or call (207) 512-8123 to resolve the issue.
  2. Avoid Chargebacks: Chargebacks should only be initiated as a last resort. Unauthorized chargebacks may result in account suspension.

6. Refunds and Cancellations

For information about cancellations and refunds, refer to our Refund and Returns Policy.

  • Refund Process: Refunds for canceled orders or returned items will be issued to the original payment method.
  • Processing Time: Refunds typically take 7–10 business days to appear in your account, depending on your payment provider.

7. Fraud Prevention

To ensure the security of transactions and prevent fraud:

  • Orders flagged for suspicious activity may require additional verification.
  • We reserve the right to cancel any order if we suspect unauthorized or fraudulent activity.

8. Customer Support

If you experience any issues or have questions regarding payment, our dedicated customer support team is here to assist you.

  • Email: contact@opalshinee.com
  • Phone: (207) 512-8123
  • Address: 469 Litchfield Rd, Farmingdale, Maine (ME), 04344

9. Changes to the Payment Policy

Opal Shinee reserves the right to update or modify this Payment Policy at any time. Changes will take effect immediately upon posting on this page, with the revised “Effective Date” noted above.

Thank you for shopping with Opal Shinee. We are committed to providing a secure and enjoyable payment process for all your jewelry purchases.