Delivery Policy

Effective Date: January 15, 2025

At Opal Shinee, we are dedicated to ensuring a reliable and seamless delivery process for all your jewelry orders. This Delivery Policy outlines our shipping methods, estimated timelines, and important information about tracking and handling your purchases.

1. Delivery Methods

We offer a variety of delivery options to meet your needs:

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • Overnight Shipping: Next-business-day delivery for eligible items and locations if the order is placed before 12 PM (EST).

The available delivery methods and associated costs will be displayed during checkout based on your location and order details.

2. Delivery Areas

  • Domestic Shipping: We deliver to all 50 states in the United States, including Alaska and Hawaii.
  • International Shipping: We ship to select international destinations. For international orders, customers are responsible for customs duties, taxes, and any additional fees.

3. Processing Time

  • Order Processing: Orders are processed within 1–2 business days after payment confirmation.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Costs

  • Calculated at Checkout: Shipping costs are determined based on the delivery method, destination, and order weight.
  • Free Shipping: Free standard shipping may be offered for orders exceeding a specific amount, as indicated on our website during promotional periods.

5. Tracking Your Order

  • Tracking Information: Once your order is shipped, a confirmation email will be sent with a tracking number.
  • Real-Time Updates: Use the tracking number to monitor the progress of your shipment on the carrier’s website.
  • Customer Support: If you encounter any issues with tracking, contact us at contact@opalshinee.com for assistance.

6. Estimated Delivery Times

  • Standard Shipping: Typically delivered within 5–7 business days.
  • Expedited Shipping: Typically delivered within 2–3 business days.
  • Overnight Shipping: Delivered on the next business day for eligible orders.

Note: Delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or customs clearance for international orders.

7. Lost, Damaged, or Delayed Shipments

If your order is lost, damaged, or delayed during transit:

  1. Contact Us: Notify us within 7 days of the estimated delivery date at contact@opalshinee.com.
  2. Resolution Options: Depending on the situation, we will offer a replacement, refund, or assistance in filing a claim with the shipping carrier.

8. Incorrect Shipping Information

  • Address Accuracy: Customers are responsible for providing accurate shipping details at checkout.
  • Returned Packages: If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

9. International Deliveries

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
  • Customs Delays: Delivery times for international orders may vary due to customs processing in the destination country.

10. Changes or Cancellations

  • Before Shipment: Orders may be modified or canceled within 24 hours of placement if they have not been processed.
  • After Shipment: Once an order has been shipped, changes or cancellations are no longer possible.

11. Contact Us

If you have any questions or concerns regarding your delivery, please reach out to us:

At Opal Shinee, we strive to make your shopping experience enjoyable and stress-free. Thank you for choosing us for your jewelry needs.